99ck Privacy Policy

Introduction

99ck ("we", "us", "our") operates the online casino and sports betting platform accessible at 99ck.bet. We are committed to protecting the privacy and personal data of every player who registers and uses our Services. This Privacy Policy sets out the legal basis on which we collect and process personal data, how we safeguard it, how long we retain it, and the rights available to you as a data subject.

This Privacy Policy applies to all users of 99ck, including registered players, visitors who browse the platform without registering, and individuals who contact our support team. By continuing to use 99ck after reviewing this policy, you confirm that you have read and understood its contents. If you do not agree with any part of this policy, please discontinue using the platform and contact [email protected] to request account closure.

Personal Data We Collect

99ck collects personal data through multiple channels: at account registration, during ongoing account use, through customer support interactions, and automatically via cookies and platform analytics. The categories of data we collect are set out below.

How We Use Your Personal Data

99ck uses your personal data only for specific, legitimate purposes directly connected to operating a safe and compliant gaming platform. We do not use your data for any purpose that is incompatible with those purposes. The specific uses of your data are as follows.

• →To create and manage your account, verify your identity, and maintain your account in good standing throughout the duration of your membership.
• →To process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other accepted payment methods, and to maintain complete and accurate financial records for each transaction.
• →To deliver the core gaming and betting services, including cricket betting, live casino, slots, and crash games, and to personalise your in-platform experience based on your stated preferences and gameplay history.
• →To detect, investigate, and prevent fraud, money laundering, bonus abuse, and other forms of prohibited conduct, including real-time monitoring of unusual account activity patterns.
• →To enforce our responsible gaming commitments, including monitoring gaming behaviour for signs of problem gambling, applying deposit limits and session limits set by players, and processing self-exclusion requests.
• →To communicate with you regarding your account, including transaction notifications, security alerts, changes to platform terms or policies, and responses to support queries — sent to your registered Bangladesh mobile number.
• →To improve and develop the 99ck platform through aggregated, anonymised analytics covering page performance, feature adoption rates, and player journey data — at no point does this analytics use individually identifiable data.

Legal Basis for Processing

Every data processing activity 99ck undertakes has a clearly defined legal basis. We rely on the following legal grounds to process your personal data, depending on the specific purpose.

• →Contractual necessity: Processing required to fulfil our obligations under the account agreement with you, including account creation, payment processing, and service delivery.
• →Legitimate interests: Processing necessary to detect and prevent fraud, maintain platform security, enforce fair play standards, and improve the overall quality of 99ck's Services.
• →Legal obligation: Processing required to comply with applicable financial crime prevention obligations, including anti-money-laundering (AML) record-keeping requirements and responses to lawful requests from competent authorities.
• →Consent: For optional processing such as sending promotional communications about bonuses, new game launches, or seasonal offers. You may withdraw this consent at any time by contacting [email protected].

Sharing Your Personal Data

99ck does not sell, rent, or trade your personal data to any third party. We share your data only in the specific circumstances described below, and only to the minimum extent necessary for the stated purpose.

• →Payment processors and mobile wallet providers: We share transaction reference data with bKash, Nagad, Rocket, and Upay solely to confirm, process, and reconcile deposit and withdrawal transactions. These providers process data under their own privacy policies and are not permitted to use it for any other purpose.
• →Game and platform technology providers: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive anonymised session identifiers to enable game functionality. These providers do not receive your name, mobile number, or financial data.
• →Identity verification services: KYC data including identity documents may be shared with regulated third-party identity verification partners for the purpose of confirming that a player meets the 21+ age requirement and is a legitimate account holder.
• →Law enforcement and regulatory authorities: We will disclose personal data to competent government or law enforcement authorities where required by applicable law, court order, or lawful demand. We will notify you of any such disclosure to the extent permitted by law.

Payment Data & Mobile Wallet Handling

The most sensitive financial data 99ck handles relates to mobile wallet transactions via bKash, Nagad, and Rocket — the primary payment methods used by players in Dhaka, Chittagong, Sylhet, and across Bangladesh. When you make a deposit or withdrawal, 99ck records the mobile wallet number used, the transaction amount in BDT, the transaction timestamp, and the provider-issued reference number. This data is stored in encrypted form and is accessible only to authorised 99ck finance and compliance staff.

99ck does not store full mobile wallet PINs, OTP codes, or any authentication credentials associated with your bKash, Nagad, or Rocket accounts. We receive only the payment confirmation and reference number from the wallet provider's API. You should never share your mobile wallet PIN or OTP with anyone — including 99ck support agents, who will never ask for this information.

Cookies & Tracking Technologies

99ck uses cookies and similar local storage technologies on its web platform to support core functionality, maintain session state, and improve the player experience. We do not use third-party advertising cookies or cross-site tracking technologies. The types of cookies used on 99ck are limited to the following.

• →Essential session cookies: Required to keep you logged in and to maintain your active game session. Without these cookies, basic platform functionality such as logging in and placing bets would not work. These cookies expire when you close your browser or after a fixed inactivity period.
• →Security cookies: Used to detect and block suspicious login attempts, bot traffic, and session hijacking attempts. These cookies do not track your browsing activity outside of 99ck.
• →Performance and analytics cookies: Store anonymised data about which features of the platform are used most frequently, typical session durations, and error rates. The data is aggregated and does not identify individual players.
• →Preference cookies: Store your language preference (English or Bangla), display settings, and responsible gaming tool configurations so you do not need to re-enter them each time you visit.

You can manage or disable non-essential cookies through your mobile browser settings. Please note that disabling essential session cookies will prevent you from logging in to your 99ck account. Disabling preference cookies will reset your display and language settings on each visit.

Data Retention

99ck retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data, transaction records, and KYC documentation are retained for a minimum of five years from the date of the last transaction on the account, in accordance with financial crime prevention record-keeping obligations. After this period, data is securely deleted or anonymised.

If you request account closure, 99ck will cease active processing of your data for gaming purposes immediately. However, certain data — in particular KYC documents, transaction histories, and communication logs relating to disputes — must be retained for the legally required minimum period even after account closure. You will be notified of the applicable retention period at the time of your closure request.

Data Security

99ck implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes 256-bit SSL/TLS encryption on all data transmissions between your device and our servers, encrypted storage of sensitive personal data and financial records at rest, role-based access controls limiting internal data access to authorised personnel only, regular security audits and penetration testing of platform infrastructure, and real-time intrusion detection and anomaly monitoring systems.

In the event of a personal data breach that poses a risk to your rights and freedoms, 99ck will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach. Despite our robust security measures, no digital platform can guarantee absolute security. You are also responsible for keeping your account credentials safe — use a strong, unique password and do not share your login details with anyone.

Your Privacy Rights

As a player based in Bangladesh, you hold the following rights in relation to the personal data 99ck holds about you. To exercise any of these rights, contact our support team at [email protected]. We will respond to all data rights requests within 30 days of receipt.

Please note that some rights are subject to exceptions — for example, we cannot erase data we are legally required to retain, and we cannot provide data portability for data processed under legitimate interests rather than consent. We will explain any applicable exception clearly in our response to your request.

Minors & Age Restriction

99ck is strictly an adults-only platform. We do not knowingly collect or process personal data from any individual under the age of 21. All players are required to confirm their age at registration, and identity verification procedures are in place to detect and prevent underage access. If 99ck discovers that personal data has been collected from a player who was under 21 at the time of registration, we will immediately suspend the account, void any transactions, and securely delete the personal data in question.

Changes to This Privacy Policy

99ck may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to the platform. When we make material changes, we will notify registered players by SMS to the mobile number on file and will post the updated policy on the platform with a clearly displayed effective date.

Your continued use of 99ck following the effective date of any updated Privacy Policy constitutes your acknowledgement and acceptance of the revised terms. If you do not agree with the revised policy, please stop using the platform and contact us to request account closure. We encourage you to review this page periodically to stay informed of how we protect your data.

Contact & Data Requests

For all privacy-related queries, data subject access requests, consent withdrawal requests, or concerns about how 99ck handles your personal data, please contact our support team by email. Our team is available 24 hours a day, 7 days a week, in both English and Bangla. We aim to acknowledge all data rights requests within 48 hours and to resolve them within 30 days.

Email: [email protected]. When submitting a data request, please include your full name as registered on your 99ck account, your registered Bangladesh mobile number, and a clear description of the data request you are making. Do not include your account password in any communication — 99ck staff will never ask you for your password.